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IT Support for NOVA Online Students, Faculty, and Staff

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IT Support for NOVA Online Students, Faculty, and Staff

Password Resets

All password resets are handled by the College IT Help Desk at 703-426-4141 from 6am to 11pm Monday through Friday, 8am to 10pm Saturday, and 8am to 10pm Sunday. For the most up-to-date hours, please check the IT Help Desk website.

For non-password related issues you can also email the IT Help Desk at ithelpdesk@nvcc.edu.


Computer, mobile, and other hardware and software support is available from the NOVA Online IT Team.

Hours of Operation Contact Us


8:30am - 9:00pm

8:30am - 5:00pm

With prior notice, additional hours can be arranged and appointments can be scheduled.



Canvas Support

Canvas Support

Having trouble with Canvas? Check out our Computer & System Resources page for solutions to common issues.

To learn how to use Canvas,
go to this Web site: http://www.nvcc.edu/Canvas/.

Zoom Web Conferencing Tool

For faculty and staff who need help setting up Zoom Virtual Meeting sessions, contact us at onlineitsupport@nvcc.edu and we will be happy to assist.

To learn how to use Zoom view this NOVA Zoom Web Conference Quick Guide or signup for a Zoom training session provided by NOVA Technology Training Center.

Storage Services

Storage Services

NOVA students are encouraged to take advantage of cloud service options to upload, edit, print, and share files with instructors and classmates. Using Microsoft OneDrive provides a way to have your files all in one place, automatically updated across your computer and mobile devices. OneDrive is included in Microsoft Office 365 software subscription-based cloud service that is FREE to NOVA students, faculty and staff. Visit NOVA IT Helpdesk Student Software to learn more.

Review this OneDrive and Office Online Guide for more information.

Mobile Device Security Tips

Mobile Device Security Tips

If you have a smart phone, Android phone, iPhone or iPad, you should have created a Passcode that acts as a password to allow access to your phone (and is required if you link to college email).  On an iPhone or iPad, it is just a four digit number.  You set it up under the Settings icon.  You can even set up how quickly it comes on to protect your phone when the phone is inactive.  You would be amazed at how much personal information is on your phone that would put you at risk if the phone is lost or stolen.  A Passcode helps protect you.

For iPhone and iPad users, you should also set up the Find my iPhone/iPad feature.  It is a free app and would help you find your phone if it gets lost/stolen or wipe all the data, if necessary.  You can go to any computer and find out where the device is located.  If you have not done this, we strongly recommend it!  Here is a link to more information (you will also have to set up a free iCloud account) http://www.apple.com/icloud/features/find-my.html  and http://support.apple.com/kb/PH2697 .  You can always use google to find more help in setting it up, if you need more.

Also, if you use DropBox, iCloud or other similar general storage that lets you easily move things between devices, be careful about storing sensitive or private information. You may use it to move things around, but be sure to delete anything sensitive and not use them as a permanent secure storage site (like student grades or tax returns).

Finally, please please remember that you never ever send your login and password to anyone.  No legitimate source will ever ask for them—no matter how official or how scary an email might look.  Even if you get an email from what looks like our Help Desk telling you your email will be cut off, or from the FBI, or from your Bank—if they ask for you to send a login and password it is ALWAYS a FRAUD!!