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Computer & System Resources

Online classes offered through the Extended Learning Institute use a variety of Blackboard products, included in the web-based learning management system. Blackboard products can be accessed using most web browsers. It is important that your web browser is configured correctly in order to utilize all of the functionality Blackboard has to offer. Below are links from Google, Pearson Education, and Blackboard that will check and verify that the key web browser components are installed, configured correctly and up-to-date.

Browser Checks, Diagnostic Tool, and Installation Wizard

Required Browser Settings

Required Browser Settings

    Browser Checker

    Use the Blackboard Browser Checker below to check whether you have the required players and plug-ins installed and enabled.

    Browser Checker

    Important Note:

    • Google Chrome versions 42+ and Microsoft Edge do not support NPAPI-type plug-ins, including Java plug-ins and many media browser plug-ins. Blackboard doesn't support these browsers for use in the following circumstances: 1) with embedded media types that require third-party NPAPI plug-ins for viewing and 2) the multiple-file upload interface located in the Content Collection, although the other multiple-file upload interfaces are supported on these browsers.

  • Pop-up windows must be allowed. If you are using a browser that offers pop-up control or are running an add-on program to control pop-ups, you may need to take steps to allow pop-ups in order to use some features on the site.
  • Session cookies must be enabled. In most browsers, you can enable cookies for selected domains.
  • JavaScript must be enabled.
  • If you are using Internet Explorer, you may need to add Pearson as a trusted site.

What Browser Am I Using? Not sure what browser you have or need to install another browser.

Browser Identifier

Pop-ups Are Allowed

Allowing Pop-Up Blockers

JavaScript Must Be Enabled

Enabling Java and JavaScript

Cookies Must Be Allowed/Enabled
Cookie errors most often occur because a required cookie is blocked by the web browser. Please make sure that cookies from the websites used in your course are allowed by your browser. For instructions, click the link for your browser in the list below.

In some cases, cookie errors can occur if you bypass the link that generates the cookie by setting the wrong page as a Favorite or Bookmark. If you have saved the login page to your favorites or bookmarked it, please remove it from your list of favorites or bookmarks. Go to the main page of the web site you are attempting to access, then select your product from the main page and try to login again. The "cookie" (data stored in your browser) required to log in is often sent at the home page of a site, so please use the main page as a favorite or bookmarked site instead of the login page itself.

Players and Plug-Ins

Players and Plug-Ins

Plug-ins Needed for Many Courses:

A plug-in is a modular program that can be added to a browser to give it additional functionality. Plug-ins are commonly used for interactive or multimedia web content.
If you have videos that don't play or pages that won't load, one likely cause is a problem with a required plug-in. For the latest version of plug-ins visit the sites listed below.

Adobe Acrobat Reader

Adobe Flash Player

Adobe Shockwave Player

QuickTime

VLC Multimedia Player for Mac

VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols.

Java

During the Java install, Uncheck the “Offer to install the FREE Browser Add on from Ask”
Note for Chrome Mac Users: Chrome for Mac does not support Java 7 because Chrome is a 32-bit browser and Java only supports a 64-bit browser.

Troubleshooting Issues

Troubleshooting Issues

FTP / Web Account Setup Instructions

Clearing the Java Cache

Your Java cache is a temporary storage area where frequently accessed data can be stored for rapid access. Once the data is stored  in the cache, future use can be made by accessing the cached copy rather than having to download the Blackboard Collaborate content  every time you enter a session, therefore lowering your connection time.
Sometimes cached data can become corrupt or outdated. In such cases we recommend that you delete cached content so that the storage is complete and current. 

More information on how to clear the Java cache on a Windows OS
More information on how to clear the Java cache on a Mac OS

Blackboard Collaborate Setup Test

Blackboard provides a Configuration Room that you can use to test your connection, settings, and configure your audio.  This step is optional and is intended for sessions hosted on Blackboard Collaborate servers.
 
V12.6 Configuration Room (CA-SAS)
V12.6 Configuration Room (US-SAS)
V12.6 Configuration Room (EU-SAS)
V12.6 Configuration Room (AU-SAS)

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