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Frequently Asked Questions
How Do I Order My Online Learning Course Books?
How Do I Get My Textbook Refund?
How Do I Order Other Course Materials?
Ordering your ELI Online Learning books and other course materials for NOVA online courses is easy. Just go to http://nvcc-eli.bncollege.com. Note: ELI online learning course sections begin with an "E". You may order textbooks and other course materials by any of the following methods:
A complete list of course materials appears in your course syllabus. If you are unable to locate it, contact your professor directly.
You have three weeks from your ELI Start Date to return your textbooks and course materials for a full refund. All items must be in original condition. Proof of purchase and start date are required. You must present a NOVA ID in order to return textbooks at any VCCS bookstore.
You can return your books to any of the NOVA campus bookstores or ship the book(s) to the Alexandria Campus Bookstore, 4925 East Campus Drive, Alexandria, VA 22311. All rental books must be returned to the Alexandria Campus location.
ELI Course Guides: Most Course Guides for ELI online learning courses are available at no charge on the Online Learning website at eli.nvcc.edu/courses.htm. Video broadcasts: If you are taking a telecourse or a course using video, you may access the video programs in several ways. Course videos are broadcast over local PBS stations. See the ELI Telecourse Broadcast Schedule for more information. A second, more convenient option is to view the videos on demand from your home or office computer or at any NOVA campus computer center.
Software: Sometimes software is required for online courses. Many can be downloaded free of charge. Make sure you notice the location on your hard drive to where you download the program. After finishing downloading, locate it, and then double click to install it by following the online instructions.
Some publishers are making textbooks available in an electronic format. You can purchase access to these electronic versions through the ELI Bookstore website or the publisher’s site. If you are considering purchasing an electronic version of a textbook rather than a hardback textbook, be aware of the following information:
To determine what restrictions the publisher has placed on the eBook you are considering purchasing, after you have searched for the book in the Digital Textbooks site, click the book title and then click “eContent Details” on the ELI Bookstore website.
Textbooks are available for all ELI online learning courses through the ELI Bookstore website. American Express, VISA, Mastercard and Discover are accepted forms of payment. Allow 1 - 2 business days for processing. See steps below.
Steps to Order Online:
If you prefer to pick up your textbooks in person, ELI textbooks currently are available only at the Alexandria Campus Bookstore. If you have questions, you may call 1.888.SHIPTEXT or 703.671.0043 to speak to a bookstore representative.
Be sure to review the Important Dates for this semester to prevent automatic withdrawal from your class.